All Calls Are Free and Confidential
Effective Date: June 15, 2018
Riverwalk Ranch’s core services help individuals seek addiction treatment. As part of our Services, users want us to collect and record information that helps individuals seek treatment and receive healthcare services. This information includes the persons who are involved in the receiving of healthcare services and the devices those persons use.
- HOW WE COLLECT INFORMATION
To provide and improve our Services and to support advertising and marketing, we collect information about visitors to our sites, recipients of our Services, the devices they use, and sometimes their locations.
We collect certain information directly from you, such as when you fill out forms with a name or email address. We collect other information, usually about devices, browsers, or locations, automatically (without you typing it into a form). We may also collect information about you from other sources, such as if we purchase a list of contact information of people who may be interested in our Services.
Information We Collect from You. You provide us with information about yourself when you:
Register or log in to your account
Start, sign, or review an electronic document
Create or edit your profile
Comment on our blogs or in community forums
Examples of the information you provide are: name, email address, mailing address, phone number, insurance information, billing information, or electronic signature.
You also provide us with information about others when you use parts of our Services, such as when you:
The information we automatically collect includes:
Device, Usage Information, and Transactional Data. We collect information about how you use our Services and the computers or other devices, such as mobile phones or tablets, you use to access our Services. Some examples include:
Precise geolocation information that you allow our apps to access (usually from your mobile device)
Unique device identifiers and device attributes, like operating system and browser type
Usage data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar information
Ads for Other Products & Services. Third parties whose products or services are marketed on our Services may place or read from Cookies on your computer or other device to collect information. They do this to (i) tailor and serve advertising based on information like past visits to our Services and other sites; and (ii) report the number of ads served and the responses to those ads;
For choices you have on cookies and related technologies, please see Section 5 of this Policy. For additional information about cookies and related technologies, please go to our Cookies Policy (https://www.riverwalkranch.com/cookie-policy).
Information We Collect from Other Sources. We may collect information about you from others, such as:
Third-Party Sources. Examples of third-party sources include marketers, partners, researchers, affiliates (like companies connected to Riverwalk Ranch), and others where they are legally allowed to share your information with us.
Other Users. Other users may give us your information. For example, if a user wants you to sign an electronic document in our Services, he or she will give us your email address and name.
- USE OF INFORMATION
In general, we collect, use and store or process your information to provide our Services, to improve them, to develop new services, and to market our companies and their services. Here are some examples of how we use the information we process:
Provide you with the services you request and collect payments
Send you records of our relationship
Market services using email or phone or send you marketing communications about third party services we think may be of interest to you
Record details about what happens with electronic documents, such as who viewed or signed, the devices used and when these events occur
Choose and deliver content and tailored advertising
Create and review data about our users and how they use our Services
Test changes in our Services and develop new features and products
Prevent, investigate and respond to: fraud, unauthorized access to or use of our Services, breaches of terms and policies, or other wrongful behavior
Meet legal retention periods
We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. For example, when we:
Use information to create and manage an account, we need it in order to provide relevant services.
Gather and record data associated with use of a digital signature, it is to comply with regulations.
Use names and email addresses for email marketing purposes, we do so with your consent (which you can revoke at any time).
Gather usage data and analyze it to improve our Services, we do so based on our legitimate interest in improving our Services.
- INFORMATION SHARING
We share information as follows:
Service Providers. We share your information with other companies we use to support our Services. These companies provide services like search technology, advertising, authentication systems, bill collection, fraud detection, and customer support. Our service providers promise to safeguard your personal information and are not permitted to use it for their own purposes.
Business Transactions. We may share your information during a corporate transaction like a merger, or sale of our assets. If a corporate transaction occurs, we will provide notification of any changes to control of your information, as well as choices you may have.
Consent. We may share your information in other ways if you have asked us to do so or have given consent. For example, with your consent, we post user testimonials that may identify you.
Your information may also be shared as described below:
Other users. When you allow others to access, use, or edit content in your account, we share that content with them.
User-Generated Content. When you comment on our blogs, this information may also be read, collected, and used by others.
- RETENTION OF INFORMATION
We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal data and limit active use of it.
See Section 5 for choices about storage of your information.
- YOUR CHOICES
This section describes many of the actions you can take to change or limit the collection or use of your information.
Profile. You are not required to fill out a profile. If you do, you can access and review this information. If any information is inaccurate or incomplete, you can make changes in your account settings.
Cookies and Other Related Technology. You can choose to decline cookies through your browser settings. However, if you decline cookies, you may not be able to use some parts of our Services.
To change how Google Analytics collects and uses your information, you may install the Google Analytics Opt-Out Browser by clicking here (https://tools.google.com/dlpage/gaoptout). For Mixpanel’s opt-out, click here (https://mixpanel.com/optout/).
To exercise choices for tailored advertising, please visit the following sites (please note that you may still receive advertising content, but it will not be tailored to you):
Network Advertising Initiative’s Consumer Opt-Out Link (http://optout.networkadvertising.org/?c=1#!/)
Digital Advertising Alliance’s Consumer Opt-Out Link (http://optout.aboutads.info/?c=2#!/)
TRUSTe’s Advertising Choices (http://preferences-mgr.truste.com/)
Google Ad Settings (https://adssettings.google.com/authenticated)
For your mobile devices, please read your operating system’s instructions.
Device and Usage Information. If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.
Closing Your Account. If you wish to close your account, please go to your account settings.
- CHILDREN’S PRIVACY
Our Services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. If you are a minor, please do not use our Services or send us your information. We delete information that we learn is collected from a minor without verified parental consent. Please contact us using https://support.riverwalkranch.com/SAR if you believe we might have information from or about a minor.
- CALIFORNIA RESIDENTS’ PRIVACY
If you are a California resident, you may ask for a list of third parties that have received your information for direct marketing purposes during the previous calendar year. This list also contains the types of information shared. We provide this list at no cost. We do not share your information with third parties for their own marketing purposes.
- USERS FROM OUTSIDE THE UNITED STATES
By using our Services, you:
If you are in Switzerland or the European Economic Area (EEA), you may have additional rights under data protection law.
Transfers to the U.S. and Third Countries. If you are established in Switzerland or the European Economic Area ("EEA"), you understand and acknowledge that Riverwalk Ranch may transfer your personal data outside of Switzerland and the EEA for processing. Upon your explicit written request, Riverwalk Ranch may execute Standard Contractual Clauses approved by the European Commission for the benefit of the customer ("Customer SCCs") in order to ensure adequate protection for the Personal Data in accordance with the requirements of the EU General Data Protection Regulation. You acknowledge that Riverwalk Ranch has been approved for Binding Corporate Rules ("BCRs") for Processors and that, with effect from the date that Riverwalk Ranch's BCRs are adopted and upon notice from Riverwalk Ranch (including on this page), all personal data transfers resulting from the use of Riverwalk Ranch Signature made by or to Riverwalk Ranch from Switzerland and the EEA shall be conducted under, and in full compliance with, Riverwalk Ranch's BCRs, and any applicable Customer SCCs shall immediately terminate. The terms “Personal Data,” “Process/Processing,” “Controller,” “Processor,” “Subprocessor,” and “Data Subject” will have the meanings ascribed to them in the EU Data Protection Directive.
You can access and review information associated with your account at any time. You also can request the following information: how we collect and use your information and why; the categories of personal data involved; the categories of recipients of your personal data; how we received your personal data; and how long we use or store your personal data or the manner in which we determine relevant retention periods.
You also have a right to correct your personal data. In certain situations, you can ask that we erase or stop using your information (and object to use of your personal data) or export your data.
You have a right to provide us with guidance on the use, storage, and deletion of your personal data after your death.
You have a right to raise questions or complaints with your local data protection authority at any time.
If you wish to exercise these rights, please contact us at https://support.riverwalkranch.com/SAR.
- HOW WE PROTECT YOUR INFORMATION
- CHANGES TO THIS POLICY
- HOW TO CONTACT US