Response to User Data Requests

At Riverwalk Ranch, we are committed to operating our business with the utmost integrity and highest ethical standards. The purpose of this policy is to provide basic guidance regarding response to governmental and civil investigations and inquiries.  Consistent with Riverwalk Ranch’s Terms and Conditions and Privacy Policy, Riverwalk Ranch responds to valid legal process to the extent consistent with the federal Stored Communications Act, 18 U.S.C. §§ 2701 et seq. (the “SCA”) and other applicable laws.  In fulfilling its legal obligations, Riverwalk Ranch respects the privacy of its customers’ data while also acknowledging its customers’ business needs to be able to establish an audit trail for contracts executed on Riverwalk Ranch’s platform.

ACCESS TO ACCOUNT HOLDER’S RECORDS

Parties seeking data related to a Riverwalk Ranch account should always attempt to obtain the relevant data directly from the account holder before approaching Riverwalk Ranch.  Account holders generally have access to the same account records that Riverwalk Ranch may be able to produce in response to legal process. Only account holders have access to the content of their documents that may be stored on the Riverwalk Ranch system, as provided in the Terms and Conditions.

SERVICE

Legal process should be served on Riverwalk Ranch’s registered agent Wray, Willet & Stoffer, PLLC, located at 200A N Rogers St, Waxahachie, TX 75165. A copy may also be provided electronically to legal@riverwalkranch.com.  Riverwalk Ranch may reject legal process that is not properly served.  Acceptance of legal process at any of the Riverwalk Ranch office addresses, or via fax or email, is for convenience and does not waive any objections, including lack of jurisdiction or proper service.

NOTICE

Riverwalk Ranch has a policy of providing notice to its customers regarding legal process requesting information about their accounts.  This policy applies both to requests made by governmental entities and to requests made pursuant to civil litigation between private parties.  Riverwalk Ranch will provide notice to its customer(s) of a request prior to disclosure, unless a legally binding non-disclosure order or other legal mechanism requires delaying or prohibits such notice or in exceptional circumstances, such as to prevent imminent physical harm or financial loss, report suspected illegal activity, or where notice would be counterproductive.  Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited.

DATA AVAILABLE

Riverwalk Ranch will search for data that is specified with particularity.  Accounts must be identified by name and email address and/or a Riverwalk Ranch issued identification number, such as an Account ID in an appropriate form of legal process. Riverwalk Ranch may produce basic customer account information and other transactional information if properly requested by legal process and if consistent with the SCA.  Riverwalk Ranch encrypts the contents of its customer’s documents that may be stored on its system and cannot provide a decrypted or plain text version.  Access to any form of content requires either a search warrant or appropriate user consent.

PRESERVATION

Riverwalk Ranch will comply with preservation requests by governmental entities pursuant to 18 U.S.C. § 2703(f) and take steps to preserve available account records for 90 days, which may be extended for an additional 90 days pursuant to a preservation extension request by the governmental entity.

FOREIGN REQUESTS

Riverwalk Ranch is a United States company and all of its U.S.-based data is stored inside the U.S.  As such, Riverwalk Ranch only responds to valid legal process issued by a U.S. governmental entity or court and properly served on it in the U.S.  Parties to civil litigation or governmental entities outside the U.S. should appropriately domesticate requests through a U.S. court by working through the appropriate process for international cooperation, such as letters rogatory or a Mutual Legal Assistance Treaty.  More information may be available by contacting the Office of International Affairs at the U.S. Department of Justice.  Riverwalk Ranch may disclose data pursuant to an emergency disclosure request when we believe that doing so is necessary to prevent death or serious physical harm to someone.  [For more information about the emergency disclosure request process, please contact legal@riverwalkranch.com.]

TESTIMONY

Riverwalk Ranch does not provide expert testimony support. Riverwalk Ranch records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.

COST REIMBURSEMENT

Riverwalk Ranch may seek reimbursement for costs incurred responding to requests for information as provided by law and may also charge additional fees for costs incurred in responding to unusual or burdensome requests. Riverwalk Ranch may waive these fees at its sole discretion.

Effective Date: July 9, 2017

Response to User Data Requests
Rate this article